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In order to make your shopping experience with us as easy as possible, we have put together a comprehensive help section and FAQ. Here you should be able to quickly find the answers to your questions.
Q: How do I make a purchase?
A:Once you have found an item, select your size and click on the 'ADD TO CART' button underneath each item. Review the items in your shopping cart by clicking the 'shopping cart' link at the top of the page. You can delete items from your shopping cart. Click on 'check out' button to complete your order.
Q: Are all your items in stock?
A: Yes, but occasionally available inventory might reduce due to the great demand. If for any reason an out of stock item is still displayed and you have paid, then we will contact you as soon as possible and refund you. Hope your understanding.
Q: Do you provide wholesales?
A: Yes, we do. If you want wholesale, please contact our customer service team, they will tell you what degrees of discount you can enjoy in accordance with your order quantity. Save more money and enjoy discount here.
Q: How can I place an order online?
A: click on the item you wish to purchase, select size and color required then click "add to shopping cart". You can add additional items.
Q: Can I enter different addresses for billing and delivery?
A: You can indicate different addresses for billing and delivery for online orders. All notifications regarding your order and payment will be e-mailed to the billing address indicated. The product, however, will be delivered to the delivery address, typically via e-mail.
Q: What is the shipping method and how long it will take?
A: International shipping is mainly handled by Express Mail Service(EMS) company. Usually, it would take 5-7 days to arrive at your door. Sometimes there can be slight delays due to huge demands, holidays or slow customs processing, but your order will always be delivered within one week. We have established good relationship and cooperation with EMS Company for several years. That is why you can enjoy free shipping and great discount offering here.
Q: I am looking for shoes that are not listed on your site, can you provide them?
A: If you are looking for shoes we don't list on our site. Please click contact with us with a picture, a serial number or the model number of the goods. The more details you given, the easier and quicker we locate the goods in the factory.
Q: Can I exchange or cancel an order?
A: To exchanging or cancelling an order made in our system, please contact us by email within 2 days after you placed the order, you will be asked to provide the order's number together with the reasons of cancellation. Please aware within 2 days, or you order would be shipped out.
Q: How to gain a discount?
A: Occasionally, we will run a promotional coupon or special shipping offer, but we cannot offer individual discount outside of these promotions. But we strive to bring you the best products at the most reasonable prices. Products that are more limited, special editions, or hard to find will usually have a slightly higher price than the shoes you can buy at any retailer.
Q: What payment methods do you accept?
A: We accept MasterCard and VISA. You can see that our website is secured and encrypted by SSL when you are asked to enter your information during ordering. Your order will be processed safely and securely.
Q: Is it safe to use my credit card?
A: Yes. Shopping at our website is safe. Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transaction. It encrypts your credit card number, so that it cannot be read as the information travels over the Internet.
Q: Can I change my shipping address after my order has been dispatched?
A:We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
Q: How do I track my order?
A: We ship via Express Mail Service to ensure fast and secure shipping to any destination. After we send out your order, we will email you the tracking number and tracking links to your registered email address. Simply enter this information into the proper fields and click on the track button. All orders can be tracked by logging on to www.ems.com. Please contact us via email if you need further tracking assistance.
Q: Why there is no update information when I track my order?
A: We are sorry for delay. Regularly, shipping time to your address is 6-8 business days, and the tracking information will be updated within 3 days. Please don't worry, we promise you of safe order and right items. What you see and what you order on our website is what you will get.